Terms of service

Last updated: 16 October 2026

1. Seller

The Sanì online store is operated by Taglia17 Srls, Via dell'Arte Bianca 6, 70056 Molfetta (BA), Italy, VAT number IT07919830724, email info@taglia17.it, certified email (PEC) taglia17srls@pec.it, phone +39 391 356 4046.

2. Scope

These terms govern purchases made on the website by consumers and, where compatible, business customers. The applicable terms are those available at the time of the order. Specific commercial terms communicated separately may apply to B2B and large-scale retail enquiries.

3. Products and availability

Product characteristics, materials, colours, sizes and prices are stated on the product pages. Images are prepared to represent the items faithfully, but slight colour differences may depend on the screen. Orders are subject to actual availability; if an item becomes unavailable, we will inform the customer and refund any payment received.

4. Prices and orders

Prices displayed to consumers include VAT where applicable. Shipping is always free, with no minimum order, in Italy, France, Germany, Belgium and Spain. Any other costs are stated before confirmation. Customers may correct their details before submitting the order. The contract is concluded upon acceptance of the order and the corresponding confirmation sent by email.

5. Payments

We accept the methods shown at checkout, which may include Shopify Payments, cards, PayPal, Apple Pay, Google Pay and Klarna. Instalment payments, if available, are offered and approved by the relevant provider under its own terms. Taglia17 Srls does not directly store full card details.

6. Shipping

We ship to Italy, France, Germany, Belgium and Spain, always free of charge and with no minimum order. We currently do not deliver to other countries. International destinations may require longer delivery times than Italy; contact customer service for an estimate for your address.

Orders received by 13:00 on business days are normally dispatched the same day; later orders are dispatched the next business day. We do not dispatch on Saturdays. Delivery within Italy generally takes 1–3 business days from dispatch, except for islands, remote areas, peak periods or circumstances beyond our control. Full conditions are set out in the Shipping Policy.

7. Withdrawal, returns and exchanges

Consumers may exercise their right of withdrawal within 14 days of delivery. The customer bears the return shipping cost for a change of mind. For size exchanges, the customer pays to return the unsuitable size and Taglia17 Srls pays for one shipment of the available replacement size. Conditions and procedures are described in the Returns and Refunds Policy.

8. Statutory guarantee

Consumers benefit from the statutory guarantee of conformity under applicable law. In the event of a possible defect or an incorrect or damaged product, contact customer service; the remedies provided by law will be applied at no cost when the defect is confirmed.

9. Accounts

Customers may purchase as guests or create an account. They are responsible for keeping their login credentials confidential and their details accurate. They may request account closure by contacting customer service, subject to statutory retention requirements.

10. Communications and support

Order and account communications are necessary to provide the service. Promotional communications require consent, which may be withdrawn. Customer service is available by email, phone and WhatsApp and normally responds within 24 business hours.

11. Liability

Nothing in these terms limits consumers' mandatory rights. Taglia17 Srls is not liable for delays or failures caused by unforeseeable events outside its reasonable control, without prejudice to its obligation to inform customers and apply the remedies provided by law.

12. Intellectual property

Trademarks, text, images and website content are protected. They may not be copied or used commercially without permission.

13. Applicable law and disputes

These terms are governed by Italian law, without depriving consumers of the mandatory protections of their country of residence. For consumers, the court at their place of residence or domicile has jurisdiction where provided by law. Before taking action, we invite customers to contact us to seek a solution.